Refund policy

We want you to be happy with your skin plan. This policy explains when you can return a product and how refunds work. Nothing in it affects your legal rights.

UNOPENED SKINCARE PRODUCTS
You can change your mind and return an unopened cosmetic skincare product within 14 days of receiving it. The product must be unused, with any seal intact, and in its original packaging.

To return a product, email info@cosmeticalondon.com or call 020 7205 4046 within 14 days of delivery, and tell us your order number and what you would like to return. We will tell you where to send it. Please send it back within 14 days of telling us. You are responsible for the cost of return postage, and we recommend a tracked service.

We will refund the price of the product, and the standard delivery charge if you return your whole order, within 14 days of receiving the product back. Refunds go to the payment method you used.

OPENED PRODUCTS
For hygiene and safety reasons, we cannot accept a skincare product once it has been opened or its seal has been broken, unless it is faulty.

FAULTY, DAMAGED OR WRONG ITEMS
If a product arrives damaged or faulty, or is not what you ordered, contact us as soon as you can, ideally with a photo. We will replace it or refund it, and we will cover the cost of sending it back if we ask you to return it.

IF YOUR SKIN REACTS
If you have a reaction to a product, stop using it and contact the clinic so that your practitioner can advise you. We will look at each case individually.

CONTACT
Cosmetica London, 4 Hildreth Street, London SW12 9RQ
020 7205 4046
info@cosmeticalondon.com